Shipping Policy

Thank you for choosing IEM Robotics for your robotic and electronic component needs. We are committed to ensuring that your orders are processed efficiently and delivered to you in a timely manner. Please review our detailed shipping policy below:

  1. Processing Time:

    • Orders undergo thorough processing to ensure accuracy and quality control before being shipped.
    • Processing typically takes 2-3 business days, during which orders are picked, packed, and prepared for shipment.
    • Customers will receive a confirmation email once their order has been processed and shipped.

  2. Shipping Rates:

    • Shipping rates are calculated based on several factors, including the destination address, and the dimensions/weight of the items.
    • Customers can view the shipping cost for their order during the checkout process before making payment.
    • We strive to offer competitive shipping rates while ensuring reliable and efficient delivery services.

  3. Domestic and International Shipping:

    • We offer shipping services both domestically within India and internationally to select countries.
    • International shipping is subject to additional transit times and customs clearance procedures.
    • Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

  4. Delivery Time:

    • Delivery times vary depending on the destination address, and external factors such as weather conditions and carrier delays.
    • Estimated delivery times are provided during the checkout process and are based on the shipping carrier's estimates.
    • We make every effort to ensure timely delivery and will provide tracking information to customers to monitor the progress of their shipment.

  5. Order Tracking:

    • Once an order has been shipped, customers will receive a shipping confirmation email containing a tracking number.
    • The tracking number allows customers to monitor the status and location of their shipment through our website or the shipping carrier's website.
    • We encourage customers to track their orders regularly and contact us if any issues or concerns arise during transit.

  6. Shipping Restrictions:

    • Certain products may be subject to shipping restrictions due to their size, weight, or regulatory requirements.
    • We will notify customers if any items in their order are affected by shipping restrictions and provide alternative options if available.
    • Customers are responsible for complying with any applicable shipping regulations and restrictions for their location.

  7. Delivery Issues:

    • In the event of any delivery issues such as delays, damages, or lost packages, customers should contact our customer service team promptly.
    • We will work closely with the shipping carrier to resolve the issue and ensure that the customer receives their order as soon as possible.
    • Customers may be eligible for replacements, or other resolutions depending on the circumstances of the delivery issue.

  8. Holiday Shipping:

    • During holidays and peak seasons, shipping carriers may experience higher volumes of packages, leading to potential delays.
    • We recommend that customers place their orders well in advance of holidays or peak seasons to ensure timely delivery.
    • We will provide updates and notifications regarding any expected delays or changes to shipping schedules during these periods.

  9. Cancelling An Order:

    • Customers can request order cancellation or address updates by sending an email to our customer service team ✉support.iemrobotics@iemlabs.com.
    • Only orders in the status of "Pending" or "Payment Verification" can be altered or cancelled. If an order has progressed to a different status, alterations or cancellations cannot be made.
    • In some cases, order cancellation may attract 5% bank charges, depending on the payment methods used by the customer. This charge is applied because most payment gateway providers collect their commission even if the order is cancelled and refunded.
    • Due to the nature of the products we sell and our strict quality policy, we are unable to offer order cancellation and return without valid reason
    • Customers must provide sufficient evidence to support their request for cancellation or return, and approval is subject to our discretion.

  10. Questions and Assistance:

    • If customers have any questions or require assistance regarding shipping, they are encouraged to contact our customer service team for support.
    • Our customer service representatives are available to provide assistance and ensure that customers have a positive shopping experience with IEM Robotics.

We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.

By placing an order with IEM Robotics, customers agree to comply with the terms and conditions outlined in our shipping policy. We appreciate your business and are dedicated to providing reliable shipping services for all your robotic and electronic component needs.